Audio Visual Contacts

How to contact someone in the Audio Visual Products Division

After Hours Emergency Technical Support - For emergency product operation questions, product support or technical questions that can't wait until the next business day.

Sales - For general sales, credit, policy and dealership questions

Service Department - To place an order for parts, to have a product serviced, to get answers to product operation questions and to order service manuals.

Customer Service- To place domestic orders for products, check the status of existing domestic orders, arrange for product returns, check stock and quote pricing and find the closest authorized Dukane Audio Visual Products dealer.

International Customer Service- To place International orders, check the status of existing international orders, arrange for product returns, check stock, receive a price quotation and to find the closest authorized Dukane Audio Visual Products dealer.

After Hours Emergency Technical Support

You may call and receive emergency telephone service and support assistance after regular working hours. Please note that after-hours telephone support is for service-related inquiries only. We are not able to ship parts or service loaner equipment until the next business day.

After Hours Emergency Telephone Support: (630) 632-5244 or (630) 464-0783

Sales/Customer Service Contacts


Eastern Territory AL, AR, CT, DC, DE, FL, GA, LA, MA, MD, ME, MS, NC, NH, NJ, NY, RI, SC, TN, VA, VT, WV
Scott Doornbos Eastern U.S. Region Manager Phone: 800-269-9715 Cell: 847-275-8298 Fax: (630) 584-5156	Ryan Pitterle District Sales Representative Phone: 630-762-4022 Fax: 630-584-5156	Norma Daniel Customer Service Representative Phone: 800-676-2485 Fax: 630-584-5156


Midwest Territory IL, IN, MI, OH, PA, WI
Mike Druwe District Sales Representative Phone: 800-269-9715 Cell: 630-373-8095 Fax: (630) 584-5156		Norma Daniel Customer Service Representative Phone: 800-676-2485 Fax: 630-584-5156


Southern Territory KY, TX
Jim Locascio President Phone: 800-269-9715 Cell: 630-846-1102 Fax: (630) 584-5156		Delia Valdez Customer Service Representative Phone: 888-245-1966 Fax: 630-584-5156


Western Territory
AK, CA, HI, OR, WA	IA, KS, MN, MO, NE, ND, SD
Rob Klott Western U.S. Region Manager Phone: 800-580-1560 Cell: 630-945-8556 Fax: (630) 584-5156	Kevin Nissen District Sales Representative Phone: 800-265-2141 Cell: 630-660-6812 Fax: (630) 584-5156	Delia Valdez Customer Service Representative Phone: 888-245-1966 Fax: 630-584-5156

AZ, CO, ID, MT, NM, NV, OK, UT, WY
Jack Lafferty District Sales Representative Phone: 866-280-4316 Cell: 630-209-9892 Fax: (630) 584-5156


Select Customers
Bob Singleton District Sales Representative Phone: 800-676-2486 Fax: (630) 584-5156		Norma Daniel Customer Service Representative Phone: 800-676-2485 Fax: 630-584-5156


International
Ryan Pitterle District Sales Representative Phone: 800-676-2486 Fax: (630) 584-5156		Delia Valdez Customer Service Representative Phone: 888-245-1966 Fax: 630-584-5156

Service/Technical Support Contacts

Judy Petersen RMA, Parts, & Order Information Phone: 800-676-2487 or 630-762-4032 Fax: (630) 584-5156	Rich Cortez Technical Support & Service Phone: 800-676-2487 or 630-762-4036 Fax: (630) 584-5156	Dave Larson Software Support Phone: 800-676-2487 or 630-762-4030 Fax: 630-584-5156

Terry Boisdorf Technical Support & Service Phone: 800-676-2487 or 630-762-4034 Fax: (630) 584-5156	Doug Hakes Technical Support & Service Phone: 800-676-2487 or 630-762-4035 Fax: (630) 584-5156	Ettie Ayala Service Manager Phone: 800-676-2487 or 630-762-4025 Fax: (630) 584-5156