Audio Visual Contacts

How to contact someone in the Audio Visual Products Division

After Hours Emergency Technical Support - For emergency product operation questions, product support or technical questions that can't wait until the next business day.

Sales - For general sales, credit, policy and dealership questions

Service Department - To place an order for parts, to have a product serviced, to get answers to product operation questions and to order service manuals.

Customer Service- To place domestic orders for products, check the status of existing domestic orders, arrange for product returns, check stock and quote pricing and find the closest authorized Dukane Audio Visual Products dealer.

International Customer Service- To place International orders, check the status of existing international orders, arrange for product returns, check stock, receive a price quotation and to find the closest authorized Dukane Audio Visual Products dealer.

After Hours Emergency Technical Support

You may call and receive emergency telephone service and support assistance after regular working hours. Please note that after-hours telephone support is for service-related inquiries only. We are not able to ship parts or service loaner equipment until the next business day.

After Hours Emergency Telephone Support: (630) 632-5244 or (630) 464-0783

Communications Systems Product Inquries

If you are inquiring about Commmunication System Products (SmartSystem, Nurse call, amplifiers, pagers) please note that the Communications Systems Division is now owned by General Electric. Please visit their page here www.gesecurity.com for more information.

Sales/Customer Service Contacts

Eastern Territory AL, AR, CT, DC, DE, FL, GA, IA, LA, MA, MD, ME, MI, MN, MO, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WI, WV

Scott Doornbos

Eastern U.S. Region Manager
Phone: 800-269-9715
Cell: 847-275-8298
Fax: (630) 584-5156

Ryan Pitterle

District Sales Representative
Phone: 630-762-4022
Fax: 630-584-5156

Western Territory AZ, CA, CO, HI, ID, IN, KS, MT, NE, NM, NV, ND, OK, OR, SD, TX, UT, WA, WY

Jim Locascio

President
Phone: 800-265-4607
Cell: 630-846-1102
Fax: (630) 584-5156

Chad Moore

District Sales Representative
Phone: 800-265-2141
Cell: 530-320-0835
Fax: (630) 584-5156

Select Customers	IL and Select National Accts	International
Bob Singleton District Sales Representative Phone: 800-676-2486 Fax: (630) 584-5156	Rob Klott Regional Manager Phone: 800-580-1560 Cell: 630-945-8556 Fax: (630) 584-5156	Ryan Pitterle Phone: 630-762-4022 Fax: (630) 584-5156

Customer Service	Marketing & Press
Delia Valdez District Sales Representative Phone: 888-245-1966 Fax: (630) 584-5156	Christopher L. Cudworth Marketing Manager Phone: 630-762-4045 Fax: (630) 584-5156

Service/Technical Support Contacts

Judy Petersen RMA, Parts, & Order Information Phone: 800-676-2487 or 630-762-4032 Fax: (630) 584-5156	Ernie Blenkle Technical Support & Service Phone: 800-676-2487 or 630-762-4030 Fax: 630-584-5156	Terry Boisdorf Technical Support & Service Phone: 800-676-2487 or 630-762-4034 Fax: (630) 584-5156

Doug Hakes Technical Support & Service Phone: 800-676-2487 or 630-762-4035 Fax: (630) 584-5156	Ettie Ayala Service Manager Phone: 800-676-2487 or 630-762-4025 Fax: (630) 584-5156

Mailing Addresses

All contacts above can be reached at our company mail address:
Dukane Corporation
2900 Dukane Drive
Saint Charles IL 60174