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Audio Visual Service
Request Procedure
The following Service procedure for repair of Dukane product has been developed to better service Dukane customers. The
Service Request Form
can be faxed or e-mailed directly to Dukane
and may be used by Dukane dealers, service stations or customers who
would simply like to initiate the repair process without the need of phoning
Dukane. Customers may also phone in a request for service at
1-800-676-2487.
- The information provided on the
Service Request Form should be completed so that Dukane can
properly follow up on the request. It will be necessary to include the
name and phone number of the dealer, as well as the end-user of the
product. The Dukane model number and serial should also be provided on
the form. The form can then be faxed
directly to the attention of the Dukane Service Manager at 630-584-0984
or mailed to
- Upon receipt, the "service
request" will be assigned to a qualified Dukane technician who will
contact the end-user of the product directly. Upon accurately
identifying the problem, the technician will then take the appropriate
action to remedy the problem. After the problem has been remedied and if
requested, the technician will fax the Service Request Form
back to the Dukane dealer with the description of the action taken to
remedy the problem included.
- If the technician determines it is
necessary for the product to be returned for repair, the customer will
then be given the proper instructions for returning the product. All LCD
projectors will be returned to the Dukane factory in St. Charles,
Illinois for repair. All other products may be directed to service
stations located in the State which the customer resides.
- In the event that the product is to be
returned for warranty repair, Dukane may choose to make the necessary
arrangements for the return of the product to Dukane at no charge to the
customer. Dukane reserves the right to choose method of return shipping.
- When it is necessary for LCD products to
be returned to Dukane for repair, within the first year of the
warranty and at the customers request, an equivalent Dukane LCD loaner
projector will be sent to the customer within 24 hours. The customer may
use the loaner projector, at no charge, while their projector is being
repaired and if they so choose, may keep the loaner projector in
exchange for their original purchased projector.
Fill out Service Request Form
on-line
Print/View
Service Request Form
(select "Open" to view and "Save to download)
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