Unparalleled service and support is our goal.

Reliability has been synonymous with Dukane equipment from the beginning. Today our products are exclusively engineered and manufactured at our headquarters in St. Charles, Illinois using Total Quality Management (TQM) principles and ISO 9001 standards. But our reliability doesn't stop with our equipment.

We meet our agreed delivery dates. We customize equipment to meet overseas criteria such as NAFTA or CE requirements when necessary. We stand by you after our equipment is delivered, because we understand that the success of your project depends on a perfect blend of your part design and our equipment, tooling and setup. So our sales engineers assist you with installation, making the necessary adjustments that will optimize your application. We ensure you're up and running before we go home. Just as important, we'll be there long after installation, ready to provide timely on-site service and 24-hour replacement parts if needed. With our network of local Dukane representatives, technical support is never more than a telephone call away.

We train your plant personnel how to set up and operate the equipment. We conduct a full curriculum of educational seminars in basic and advanced principles of plastic and ultrasonic assembly methods. We offer a variety of product and process technical literature, as well as an industry-regarded newsletter filled with hands-on features and tips for improving your assembly processes.

Efforts like these assure that you start - and stay - in full production. And they allow us both to better meet the demands of ever-changing manufacturing techniques and systems. At Dukane, we're always looking for ways to provide you with unparalleled responsive, personalized service.

Frequently Asked Customer Service Questions

Q1. I want to ship this equipment overseas. Is it possible and what do I have to do for it to be correct for that specific country?

A. Inform your Dukane sales contact that the equipment will be shipping overseas so we can work with you to ensure your equipment conforms to the standards of the destination country, then include specific requirements such as CE certification at the time of order.

Q2. How soon can you deliver the equipment?

A. Dukane Ultrasonics will deliver your equipment by the commit date on the quote, or sooner if the product and workload permit.

Q3. How can I check on the status of my shipment?

A. Dukane provides UPS shipment tracking from our website. Simply click on the Track UPS Shipment link and enter your purchase order number or store order number for purchases from The Dukane Store.

Q4. What is the status of my tooling order?

A. Dukane Ultrasonics has a Tooling Expeditor who can answer your questions or connect  you to the tooling engineer. Our Tooling Expeditor's name and telephone number is included in the related quote.

Q5. How can I order spare parts and get prices immediately?

A. Your Dukane sales correspondent can help you order some spare parts for welders or horns, and your Dukane service technician or service secretary can provide assistance with itemized parts. Some parts are availabe online at The Dukane Store - most online parts ship within one or two days, and our online store provides fast, confirmed ordering.

Q6. Who do I talk to when I want to start an application?

A. Dukane has an international network of sales engineers to provide the assistance and support you require. Our Sales Offices link at the left will connect you to the Dukane Ultrasonics contact in your area.

Q7. Do you have any used equipment at Dukane Ultrasonics?

A. Sometimes Dukane does receive used equipment. Used equipment is sold on a first come, first served basis. For inventory of our used equipment, contact Dukane Ultrasonics at 630-797-4900.

Q8. If my local sales contact is unavailable, who can help me?

A. Your Dukane Ultrasonics sales correspondents are available at 630-797-4900 to answer your questions to the best of their ability, and will also make sure that you are directed to the right person if further assistance is required.

Q9. We need tooling but don't have any parts for manufacturing. Can you provide tooling?

A. Any prints of the part will help our tooling engineer make sure you receive the tooling you require. IGES files can be e-mailed to Dukane's tooling engineer and printed drawings can be faxed. If drawings are not available, our tooling engineer is available to discuss your tooling requirements.

Q10. Can I get a discount or can you do something with the price?

A. Dukane Ultrasonics' sales contact or Regional Manager can answer your cost-related questions. Our Sales Offices page will provide the name and contact information for your area.